Get in Touch With Us
Got a question about one of the sites we've reviewed, spotted something that needs updating, or want to tell us about your own experience with an operator? This is where to find us. Below is what we cover, how to reach us, and what happens once your message lands in our inbox.
Ways to Reach the Team
Email is the best way to contact us. Write to [email protected] and a member of our team will read your message personally — we don't run on auto-replies here. Including a short summary of what your message is about helps us route it to the right person and get back to you faster.
We aim to respond within a couple of working days. During busier periods, particularly around major bonus or promotion updates, it can take slightly longer, but every message gets a real reply.
What We Can Help With
- Site and app questions — Curious about a specific operator from our rankings, how a welcome bonus is structured, or what payment methods a site actually supports? Ask away.
- Corrections — Bonus terms, rakeback structures, licensing details, and traffic conditions change. If something on a review page looks out of date, tell us and we'll check it against current sources.
- Content suggestions — If there's a poker room, format, or comparison angle you think deserves coverage, we're open to hearing it.
- Partnership or media enquiries — If you represent an operator or a relevant business and want to discuss working with us, introduce yourself and outline what you have in mind.
- Player concerns — If you've run into an issue with an operator's cashier, KYC process, or support team, let us know the details. We can't resolve disputes directly with a poker room, but your report can inform how we assess that site going forward.
How Our Reviews and Rankings Work
Every operator featured on this site is assessed against the same set of factors: player traffic and game liquidity, the range of cash games, tournaments, Sit & Gos and fast-fold formats on offer, rake structure and rakeback value, welcome bonus terms including playthrough requirements, deposit and withdrawal methods and speeds, software quality across desktop and mobile, and licensing. Editorial ratings reflect this research, not paid placement — commercial relationships with any operator never determine where it sits in our rankings. If you think a review has missed something material, that's exactly the kind of message we want to receive.
A Note on Commercial Relationships
Best Poker Sites may earn a commission when readers sign up through links on this site. This does not influence how we score or rank any poker room, and it costs readers nothing extra. If you have questions about how a specific offer works before you commit, ask us before you deposit rather than after.
Before You Write In About a Bonus
If your question is about a specific promotion — a deposit match, a freeroll ticket, or a rewards programme — it helps to have the operator name and the offer detail to hand when you email us, since terms like playthrough requirements and time limits vary by site and can change. We'll do our best to point you to accurate, current information, but the operator's own terms and conditions are always the final word on any offer.
Responsible Play and Where to Find Support
Online poker for real money carries genuine financial risk, and no strategy or site removes that. If poker stops feeling like entertainment — if you're chasing losses, spending more than you planned, or gambling to cope with stress — please reach out to 1-800-GAMBLER, a free and confidential helpline available across the US, or use the self-exclusion tools offered by your state regulator. All content on this site is intended for players 21 and older, in line with the minimum legal gambling age in most regulated US states, though a small number set the threshold at 18. If you contact us with a concern along these lines, we will point you toward appropriate resources rather than toward a sign-up link.
Looking for something specific outside real money poker reviews? Readers based in the UK sometimes ask us about options outside the standard self-exclusion scheme, which we cover on our trusted non-GamStop casinos page.
What Happens After You Send a Message
- Your email arrives in our shared inbox and is read by a real team member — not a bot.
- If it's a correction or a factual query, we check it against current operator terms and our own research notes before replying.
- If it needs input from someone else on the team, we'll say so rather than leave you waiting without an update.
- You get a direct reply, usually within two working days.
We read every message that comes in, whether it's praise, a correction, or a complaint about a site we've ranked highly. That feedback is part of how we keep our reviews accurate over time. Thanks for taking the time to reach out.